Return/Exchange Policy

In Store Purchases

Our store is closing. The last day to return an item is Sunday, February 23, 2025. Items purchased before February 13, 2025 are no longer eligible for return/exchange as per our 10-day in store return/exchange policy

  • In store purchases should be returned/exchanged in person
  • Item should have original tags attached and be unworn
  • Swimwear and sales items are not eligible for refund or exchange
  • Five digit receipt # is needed to process refund/exchange
  • Returns are refunded via same method in which payment was made
  • Please allow 5-10 business days for credit card refunds

    Online Purchases

    Our store is closing. The last day to request a return on an item is February 28. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at sales@kaidioapparel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at sales@kaidioapparel.com.

    Damages and issues
    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    No returns after February 28 will be accepted. Any return or payment to you shall not exceed the amount paid for the returned product. Unfortunately, we cannot accept returns on swimwear or sale items.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 5-10 business days for your bank or credit card company to process and post refunds.